How to make a 999 call

During International Control Room Week, celebrated from 27 October to 2 November 2025, we are reminding Islanders how to make a 999 call, and some guidance on what questions will be asked by the Emergency Control Room Officer. 

If you have an emergency or witness an emergency, you should immediately dial 999 when safe to do so. You do not need credit on your mobile to call 999, and emergency calls are free from landlines and telephone boxes. Please teach your children your home address and postcode (very important) should they ever need to call 999 for an emergency at home.

When you dial 999:

• the first voice you'll hear is the 999 operator who will ask which service you require
• tell them if you need the police, fire, ambulance or coastguard
• they will also ask for your telephone number. If your line is cut or you are unable to continue the call, the operator can call you back
• the controller will ask you a number of important questions, including what the address or site is of your emergency.
• If you're unsure of the location or don't have an address, look for local landmarks that you recognise or any other way that may assist in pinpointing your location
• the controller may ask for your exact What3Words location
• the controller may also prompt you to try and assist
• you should not hang up and should try to remain calm

If you need to contact these organisations but it is not an emergency, the numbers below should be used:

States of Jersey Police: +44 (0) 1534 612612

Jersey Coastguard: +44 (0) 1534 447705

States of Jersey Fire and Rescue Service: +44 (0) 1534 445906

States of Jersey Ambulance Service: +44 (0) 1534 444710

Other useful numbers:

Jersey Electricity Ltd: +44 (0) 1534 505050

Island Energy: +44 (0) 1534 755500

Jersey Water: +44 (0) 1534 707302

JSPCA: +44 (0) 7797 720331